BACKGROUND
With the increased usage of tele-therapy for behavioral health issues, Zeldis Research sought to understand the attitudes and perceptions of virtual and tele-therapy methods. Qualitative research (individual interviews) was conducted with Behavioral Health (BH) providers and BH consumers in therapy to better understand their experience with and reactions to the movement toward a virtual/tele-therapy approach.
METHODOLOGY
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10 telephone interviews with BH Providers who recently conducted therapy sessions using tele-therapy or virtual therapy |
10 telephone interviews with BH Consumers who have recently conducted their therapy sessions using tele-therapy or virtual therapy |
OBJECTIVES
- Understand the logistics of the move to virtual therapy (e.g., timing, dynamics, etc.)
- Determine provider and consumer concerns, barriers, and expectations for virtual therapy, as well as satisfaction with the move to virtual therapy
- Gauge health insurance/reimbursement experiences vs. expectations at the time of the switch to virtual therapy methods
- Understand perceptions of the future of virtual therapy, in the minds of both providers and consumers
RESEARCH STUDY TIMING
The interviews took place mid-June 2020.
TELETHERAPY AND THE PANDEMIC – RESEARCH RESULTS
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| VIEW KEY QUESTIONS | SUMMARY OF KEY TAKEAWAYS |